Privacy Policy

We value your privacy and are committed to protecting it. We don’t share your information with anyone, ever, without your specific permission.

This privacy policy describes how International Justice Mission UK collects and uses the personal information you provide on our website www.ijmuk.org. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. Visitors to www.ijmuk.org can browse our website without providing any personal information.

IJM UK holds and processes personal details in accordance with the Data protection Act 1998.

If you have any queries or complaints about our privacy policy or how your information is handled in practice, please email the Data Protection Officer at contact@ijmuk.org or write to:

Data Protection Officer, IJM UK
PO Box 12251
Witham
Essex
CM8 9BX

Your Rights

You have the right to request details of the information we hold about you. To receive a copy of personal information we hold about you, please write to the Data Protection Office at the address above, enclosing a cheque for £10 payable to International Justice Mission UK. We will respond within 40 days of receiving your letter.

Collection and Use of Personal Information

We collect information from our website for a number of reasons but primarily to provide you with the most useful and relevant information and services from IJM UK. We do this through collecting both anonymous or aggregate data, and personal information voluntarily provided by you via our website.

We may collect the following personal information from you:

  • Contact information such as name, email address, mailing address, phone number
  • Billing information such as credit card number, and billing address

We may use this information to:

  • Fulfil your request or order, including financial transactions
  • Send you an order or donation confirmation
  • Claim Gift Aid from the UK Government
  • Send you requested product or service information
  • Respond to your service requests
  • Send you a newsletter, magazine or other information about our work
  • Send you marketing communications and appeals
  • Respond to your questions and concerns
  • Update our website to better meet the needs of visitors and supporters
  • For internal administration and analysis
  • For other purposes disclosed to you at the time we collect your information, or pursuant to your consent.

We may also collect sensitive personal data for a specific purpose, including but not limited to your racial or ethnic origin, age, political opinions, religious or spiritual beliefs or your physical or mental health condition. Where sensitive personal data is sought, we will advise the reason for its collection. If you enter such sensitive information, you hereby consent to the use of such data.

IJM recognises that the graphic nature of our work may not be suitable for young children. As such, we are committed to ensuring that individuals under the age of 16 do not receive financial requests or content containing graphic details. We may request your date of birth at times to ensure that we uphold this standard. If an individual under the age of 16 provides their data to IJM, then we will hold this information on file until that person turns 16, when they will begin to receive communications from us.

Other data may be collected automatically such as details of your visits to our site, including but not limited to traffic data, location data, web logs and other communications data.

For more information about our fundraising practices and our obligations to our supporters, please read our FAQs and our Fundraising Promise.

Opt-In/Opt-Out/Update your Preferences

You have the right to ask us not to process your personal data for marketing purposes. You will be asked to positively opt-in to receive information by submitting the relevant forms on our website. The exception to this is when making a donation, when an assumption will be made that you wish to receive updates regarding the impact of your donation. In both cases you may choose at any time to stop receiving our communications - including but not limited to magazines or other updates, prayer emails, marketing emails and appeals - by following the instructions included at the bottom of all our emails. Alternatively, you can advise us by writing to us at contact@ijmuk.org or via the physical address above.

If you have indicated that you wish to receive update, then you may receive communications by both post and/or email, according to the contact information you have provided. All our marketing emails offer the opportunity to opt-out of future emails.

In addition to personal information voluntarily provided by you, we also collect information about your visit to our website e.g. time and date of visit, pages viewed. This information is collected in aggregate form and is anonymous.

Information Sharing

We do not sell your personal information to third parties for any purpose, ever. We will share your personal information with third parties only in the ways that are described in this privacy policy.

We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorised to use your personal information only as necessary to provide these services to us. From time to time, IJM UK does partner with other external organisations on a particular campaign or project, where information may be shared (for example petitions). In such instances, IJM UK will seek your explicit consent to share your data with the third party, but the data shared will be limited to that which was collected from the stated activity and not obtained elsewhere. In addition, we may disclose your personal information to our international Partner Offices, so that they may contact users located in their country.

The data we collect from you may be transferred to or stored in a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. IJM UK will take all steps reasonably necessary to ensure your data is treated securely and in accordance with this privacy policy.

We may also disclose your personal information:

  • As required by law or regulatory body such as to comply with a legal request from a law enforcement agency or for the Inland Revenue as part of a Gift Aid audit.
  • When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
  • To any other third party with your prior consent to do so, for example, our partners in an advocacy campaign.

We seek to ensure the data we hold on you is kept up to date.  Should you spot any errors, no longer wish to receive information from us, or your personal details change, please contact us.

Cookies and Other Tracking Technologies

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site, for example, to keep track of your preferences and profile information. Cookies are also used to collect general usage and volume statistical information that does not include personal information.

We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. Although session cookies are established, they are not capturing any behavioural or personal information, only information that is helpful to the user experience, such as whether the user's browser has JavaScript capability. A persistent cookie remains on your hard drive for an extended period of time. Persistent cookies are being used to switch one time messages on and off and to record form completion. You can remove persistent cookies by following directions provided in your internet browser’s “help” file.

If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as forms or surveys, will be limited.

Analytics / Log Files

As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp and clickstream data.

We use this information, which does not identify individual users, to analyse trends, to administer the site, to track users’ movements around the site, and to gather demographic information about our user base as a whole.

We do not link this automatically collected data to personal information.

Links to Other Websites

Our site includes links to other websites whose privacy practices may differ from those of International Justice Mission UK. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

Social Media

Our website includes social media features, such as Facebook and Twitter widgets and the ‘Share this’ button. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing it.

Data Retention

We will retain your information for as long as your relationship with IJM UK is active, is needed to provide you services, or in-line with legal and regulatory obligations, or to resolve disputes and enforce our agreements. We will not retain your personal information for longer than is needed to support these requirements.

If you wish to cancel your relationship with IJM UK, or request we no longer use your information to provide you services, please contact us using the contact information below.

Personal information will be deleted in a secure manner when no longer required to fulfil these purposes.

Security

The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.

All donations are taken directly through the Paypal website and therefore sensitive payment information will be collected and kept securely by Paypal, according to their own security and privacy policies. At this time, IJM will not collect or retain payment information.

Changes to IJM UK’s privacy policy

We may update this policy to reflect changes to our information practices and to keep it up-to-date and relevant. If we make any material changes, we will notify you by email (sent to the latest email address we have on file for you) or by means of a notice on this site prior to the change becoming effective.

Please make sure you check this page regularly for the latest information on our privacy practices and to see what has changed.

Contact Information

IJM UK
PO Box 12251
Witham
Essex
CM8 9BX

T: 0300 303 2425

E: contact@ijmuk.org