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IJM UK Policies

Privacy Policy

Effective as of 06/02/2015

We value your privacy and are committed to protecting it. We don’t share your information with anyone, ever, without your specific permission.

This privacy policy describes how International Justice Mission UK collects and uses the personal information you provide in person and on our website www.ijmuk.org. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. Visitors to www.ijmuk.org can browse our website without providing any personal information.

IJM UK holds and processes personal details in accordance with the General Data Protection Regulations 2018 and the Privacy and Electronic Communications Regulations 2003.

If you have any queries or complaints about our privacy policy or how your information is handled in practice, please email the IJM UK team at [email protected] or write to:

IJM UK PO Box 12251 Witham Essex CM8 9BX

Collection and Use of Personal Information

We collect information from our website for a number of reasons but primarily to provide you with the most useful and relevant information and services from IJM UK. We do this through collecting both anonymous or aggregate data, and personal information voluntarily provided by you via our website and in person.

We may collect the following personal information from you:

  • Contact information such as name, email address, mailing address, phone number
  • Billing information such as credit card number, billing address and if you are a UK tax payer
  • Confirmation of minimum age via tick box or date of birth (date of birth required if under 16).

We may use this information to:

  • Fulfil your request or order, including financial transactions
  • Send you an order or donation confirmation
  • Claim Gift Aid from the UK Government
  • Send you requested product or service information
  • Respond to your service requests
  • Send you a newsletter, magazine or other information about our work
  • Send you marketing communications and appeals
  • Respond to your questions and concerns
  • Update our website to better meet the needs of visitors and supporters
  • For internal administration and analysis
  • For other purposes disclosed to you at the time we collect your information, or in accordance with your consent.

We may also collect sensitive personal data for a specific purpose, including but not limited to your racial or ethnic origin, age, political opinions, religious or spiritual beliefs or your physical or mental health condition. Where sensitive personal data is sought, we will advise the reason for its collection. If you enter such sensitive information, you hereby consent to the use of such data.

IJM recognises that the graphic nature of our work may not be suitable for young children. As such, we are committed to ensuring that individuals under the age of 16 do not receive financial requests or content containing graphic details. We may request your date of birth at times to ensure that we uphold this standard. If an individual under the age of 16 provides their data to IJM, then they will receive age appropriate communications and we will hold this information on file until that person turns 16, at which point they will begin to receive our standard communications.

Other data may be collected automatically such as details of your visits to our site, including but not limited to traffic data, location data, web logs and other communications data. In addition to personal information voluntarily provided by you, we also collect information about your visit to our website e.g. time and date of visit, pages viewed. This information is collected in aggregate form and is anonymous.

For more information about our fundraising practices and our obligations to our supporters, please read our FAQs and our Fundraising Promise.

Opt-In/Opt-Out/Update Your Preferences

You have the right to ask us not to process your personal data for marketing purposes. You will be asked to positively opt-in to receive information by submitting the relevant form on our website.

If you have indicated that you wish to receive updates, then you may receive communications by both post and/or email, according to the preferences you have selected. All our marketing emails and postal communications offer the opportunity to opt-out of future mailings.

You may choose to unsubscribe at any time and stop receiving our communications - including but not limited to news updates, prayer emails, campaigns and appeals - by following the instructions included at the bottom of all our emails. Alternatively, you can also unsubscribe online by visiting www.ijmuk.org/unsubscribe, by emailing us at [email protected] or writing to us via the physical address above.

If you do not wish to contact us directly then you can also opt out via the Fundraising Preference Service who will then notify us of your request. https://public.fundraisingpreference.org.uk/

Information Sharing

We do not sell your personal information to third parties for any purpose, ever. We will share your personal information with third parties only in the ways that are described in this privacy policy.

We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorised to use your personal information only as necessary to provide these services to us. From time to time, IJM UK does partner with other external organisations on a particular campaign or project, where information may be shared (for example petitions). In such instances, IJM UK will seek your explicit consent to share your data with the third party, but the data shared will be limited to that which was collected from the stated activity and not obtained elsewhere. In addition, we may disclose your personal information to our international Partner Offices, so that they may contact users located in their country.

IJM UK is a global partner of IJM Global which works in a number of countries outside the European Economic Area. The data we collect from you may be transferred to or stored in a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. IJM UK monitor information security compliance and have written contracts which obligate our partners to process your personal information only on our instructions and in accordance with applicable data protection and privacy laws. IJM UK will take all steps reasonably necessary to ensure your data is treated securely and in accordance with this privacy policy.

We may also disclose your personal information:

  • As required by law or regulatory body such as to comply with a legal request from a law enforcement agency or for the Inland Revenue as part of a Gift Aid audit.
  • When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
  • To any other third party with your prior consent to do so, for example, our partners in an advocacy campaign.

We seek to ensure the data we hold on you is kept up to date. Should you spot any errors, or your personal details change, please update your information by emailing us at [email protected] or writing to us via the physical address above.

Cookies and Other Tracking Technologies

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site, for example, to keep track of your preferences and profile information. Cookies are also used to collect general usage and volume statistical information that does not include personal information.

We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. Although session cookies are established, they are not capturing any behavioural or personal information, only information that is helpful to the user experience, such as whether the user's browser has JavaScript capability. A persistent cookie remains on your hard drive for an extended period of time. Persistent cookies are being used to switch one time messages on and off and to record form completion. You can remove persistent cookies by following directions provided in your internet browser’s “help” file.

If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as forms or surveys, will be limited.

Analytics / Log Files

As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp and clickstream data.

We use this information, which does not identify individual users, to analyse trends, to administer the site, to track users’ movements around the site, and to gather demographic information about our user base as a whole.

We do not link this automatically collected data to personal information.

Links to Other Websites

Our site includes links to other websites whose privacy practices may differ from those of International Justice Mission UK. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

Social Media

Our website includes social media features, such as Facebook and Twitter widgets and the ‘Share this’ button. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing it.

Data Retention

We will retain your information for as long as your relationship with IJM UK is active, is needed to provide you services, or in-line with legal and regulatory obligations, or to resolve disputes and enforce our agreements. We will not retain your personal information for longer than is needed to support these requirements.

If you wish to cancel your relationship with IJM UK, or request we no longer use your information to provide you services, please contact us using the contact information below.

Personal information will be deleted in a secure manner when no longer required to fulfil these purposes.

Security

The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our website, you can contact us at [email protected] When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).

Transaction Security The personal information collected when you make a contribution or purchase items by credit card is kept for the purposes of tracking your order and to provide a receipt of the transaction. This information is stored on an encrypted, secure server managed by a third-party payment processor.

Your rights

You have the right to request details of the information we hold about you. To receive a copy of personal information we hold about you, please write to the Data Protection Office at the address above. Please also include the following information:

  • Your full name and contact details
  • Your relationship with the organisation (donor, supporter, former/ current member of staff, trustee or other volunteer)
  • Any other relevant information- e.g. timescales involved

We will respond within one month of receiving your letter.

Please contact us if you wish to raise a concern about IJM UK’s handling of your personal information, or compliment what you think we have done well.

You also have the right to lodge a complaint directly with the Information Commissioner’s Office about how we manage your data https://ico.org.uk/concerns

Changes to IJM UK’s privacy policy

We may update this policy to reflect changes to our information practices and to keep it up-to-date and relevant. If we make any material changes, we will notify you by email (sent to the latest email address we have on file for you) or by means of a notice on this site prior to the change becoming effective.

Please make sure you check this page regularly for the latest information on our privacy practices and to see what has changed.

Contact Information

IJM UK PO Box 12251 Witham Essex CM8 9BX

T: 0203 405 9080

E: [email protected]

Personal Information Notice

Effective as of 02/10/2020

To Persons Suspected of Being Involved in or Associated with Activities Proscribed by Applicable Laws Directed Towards Victims/Survivors

IJM’s mission includes helping victims/survivors of violence and oppression pursue legal claims and seek redress and seek protection. The purpose of this document is to describe how International Justice Mission, its branch offices and certain affiliated entities of International Justice Mission (“IJM”, “we” or “us”) processes personal information relating to persons who pose or who have posed a threat to person(s) who IJM supports and are suspected of being involved in or associated with activities proscribed by applicable laws directed towards these victims/survivors (“you” or “your”). This includes information that we receive from the victim/offender or their caregiver(s), the police, courts, public authorities in charge of preventing crime or supporting victims, publicly available sources (such as social media), and other persons or entities that may have information about you.

1. What information do we receive about you?

We only collect as much information about you as needed to achieve the purposes set out below and as permitted by applicable law and in support of local authorities. We may collect your name, gender, contact information, country of residence, and information about the offenses that you allegedly committed against the victim/survivor and other relevant information related to our support of victims and authorities. Depending on the victim/survivor’s case and where relevant, we may in some instances also receive information about sensitive data including special categories of your personal data in compliance with Article 14(1)(d) of the General Data Protection Regulations (“sensitive information”).

We will keep your personal information secure and will only disclose your information as necessary for the purposes mentioned below and in compliance with applicable law.

2. How we use your information?

We will only collect and use the information about you for the following purposes:

  • Where necessary to fulfil the victim’s legitimate interests, as applicable:
    • to help the victim escape a situation in which he or she may be the victim of a crime;
  • to help the victim/survivor establish and exercise legal claims against the persons alleged to have committed a crime against him or her;
  • to aid law enforcement and, where appropriate, support prosecution authorities in their pursuit of persons that are alleged to have committed a crime against the victim/survivor in order to support victims;
  • if, applicable, to help the victim/survivor (re)integrate into society and enrol him or her in dedicated support programmes;
  • to manage the victim/survivor’s case file; and
  • to assess the victim/survivor’s rehabilitation progress.
  • To comply with the laws that apply to IJM UK.
  • For our legitimate interests and the interests of other victims of crime and, where applicable, for statistical or scientific research purposes and in accordance with safeguards required by law, in particular to create anonymized data, including statistics, which we will use to issue reports about our work and create and disclose stories of rescue on our website and social media and at events.
  • For the protection of the victim/survivor’s vital interests, if the victim/survivor is unable to give his or her consent and where his or her life or well-being is threatened.
  • As necessary to establish, exercise or defend legal claims or be responsive to government inquiries and/or requests.
  • As necessary for reasons of substantial public interest in accordance with applicable law.

While we think that we have compelling legitimate grounds to process your information for the purposes mentioned above, applicable laws may grant you the right to object to our processing of your information. You may exercise this right by contacting us at the details we provide below.

If we process your sensitive information, we do so:

We also process information in the context of the work that we conduct with, and as applicable under the control of, local law enforcement and other relevant public authorities and agencies.

3. What are your rights?

In accordance with applicable law, you have certain rights, subject to applicable exemptions, with respect to your information, such as a right of access, rectification, restriction, erasure, opposition, and portability. To exercise those rights, please contact us at the details we provide below. If you are not satisfied with our response or have concerns about how we use your information, you can contact us at: [email protected]. You may have a right to lodge a complaint with the Supervisory Authority for data protection in your country.

4. With whom do we share your information?

To the extent necessary to achieve the purposes mentioned in Section 2 above, your information may be shared with other IJM entities, including in the U.S., where different levels of privacy protection apply. We put in place contractual safeguards (standard contractual clauses) to guarantee an appropriate level of protection as required by applicable law. For more information or a copy of these contracts, please contact us at the details we provide below. Certain personal information may also be shared with IJM’s service providers, with the local police, courts or tribunals and other public authorities, lawyers, partner or government authorities for the benefit of victims.

5. How long do you keep my information?

We will only keep your personal information as long as needed to for the purposes mentioned above in Section 2. We may be required by law to keep your information for longer. After this period of time, we will either delete your personal information or anonymize it.

We keep your information confidential and secure as required by law.

6. How can you contact us?

IJM UK PO Box 12251 Witham Essex CM8 9BX

T: 0203 405 9080

E: [email protected]

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IJM cares about your privacy. Read our privacy policy.