IJM UK holds and processes personal details in accordance with the General Data Protection Regulations 2018 and the Privacy and Electronic Communications Regulations 2003.
PO Box 12251
Collection and Use of Personal Information
We collect information from our website for a number of reasons but primarily to provide you with the most useful and relevant information and services from IJM UK. We do this through collecting both anonymous or aggregate data, and personal information voluntarily provided by you via our website and in person.
We may collect the following personal information from you:
- Contact information such as name, email address, mailing address, phone number
- Billing information such as credit card number, and billing address and if you are a UK tax payer
- Confirmation of minimum age via tick box or date of birth (date of birth required if under 16)
We may use this information to:
- Fulfil your request or order, including financial transactions
- Send you an order or donation confirmation
- Claim Gift Aid from the UK Government
- Send you requested product or service information
- Respond to your service requests
- Send you a newsletter, magazine or other information about our work
- Send you marketing communications and appeals
- Respond to your questions and concerns
- Update our website to better meet the needs of visitors and supporters
- For internal administration and analysis
- For other purposes disclosed to you at the time we collect your information, or in accordance with your consent.
We may also collect sensitive personal data for a specific purpose, including but not limited to your racial or ethnic origin, age, political opinions, religious or spiritual beliefs or your physical or mental health condition. Where sensitive personal data is sought, we will advise the reason for its collection. If you enter such sensitive information, you hereby consent to the use of such data.
IJM recognises that the graphic nature of our work may not be suitable for young children. As such, we are committed to ensuring that individuals under the age of 16 do not receive financial requests or content containing graphic details. We may request your date of birth at times to ensure that we uphold this standard. If an individual under the age of 16 provides their data to IJM, then they will receive age appropriate communications and we will hold this information on file until that person turns 16, at which point they will begin to receive our standard communications.
Other data may be collected automatically such as details of your visits to our site, including but not limited to traffic data, location data, web logs and other communications data. In addition to personal information voluntarily provided by you, we also collect information about your visit to our website e.g. time and date of visit, pages viewed. This information is collected in aggregate form and is anonymous.
Opt-In/Opt-Out/Update your preferences
You have the right to ask us not to process your personal data for marketing purposes. You will be asked to positively opt-in to receive information by submitting the relevant forms on our website.
If you have indicated that you wish to receive update, then you may receive communications by both post and/or email, according to the contact information you have provided. All our marketing emails offer the opportunity to opt-out of future emails.
You may choose to unsubscribe at any time and stop receiving our communications - including but not limited to news updates, prayer emails, campaigns and appeals - by following the instructions included at the bottom of all our emails. Alternatively, you can also unsubscribe online by visiting www.ijmuk.org/unsubscribe, by emailing us at email@example.com or writing to us via the physical address above.
If you do not wish to contact us directly then you can also opt out via the Fundraising Preference Service who will then notify us of your request. https://public.fundraisingpreference.org.uk/
We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorised to use your personal information only as necessary to provide these services to us. From time to time, IJM UK does partner with other external organisations on a particular campaign or project, where information may be shared (for example petitions). In such instances, IJM UK will seek your explicit consent to share your data with the third party, but the data shared will be limited to that which was collected from the stated activity and not obtained elsewhere. In addition, we may disclose your personal information to our international Partner Offices, so that they may contact users located in their country.
We may also disclose your personal information:
- As required by law or regulatory body such as to comply with a legal request from a law enforcement agency or for the Inland Revenue as part of a Gift Aid audit.
- When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
- To any other third party with your prior consent to do so, for example, our partners in an advocacy campaign.
We seek to ensure the data we hold on you is kept up to date. Should you spot any errors, or your personal details change, please update your information by emailing us at firstname.lastname@example.org or writing to us via the physical address above.
Cookies and Other Tracking Technologies
If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as forms or surveys, will be limited.
Analytics / Log Files
As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp and clickstream data.
We use this information, which does not identify individual users, to analyse trends, to administer the site, to track users’ movements around the site, and to gather demographic information about our user base as a whole.
We do not link this automatically collected data to personal information.
Links to Other Websites
We will retain your information for as long as your relationship with IJM UK is active, is needed to provide you services, or in-line with legal and regulatory obligations, or to resolve disputes and enforce our agreements. We will not retain your personal information for longer than is needed to support these requirements.
If you wish to cancel your relationship with IJM UK, or request we no longer use your information to provide you services, please contact us using the contact information below.
Personal information will be deleted in a secure manner when no longer required to fulfil these purposes.
The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.
All donations are taken directly through the Paypal website and therefore sensitive payment information will be collected and kept securely by Paypal, according to their own security and privacy policies. At this time, IJM will not collect or retain payment information.
You have the right to request details of the information we hold about you. To receive a copy of personal information we hold about you, please write to the Data Protection Office at the address above. Please also include the following information:
- Your full name and contact details
- Your relationship with the organisation (donor, supporter, former/ current member of staff, trustee or other volunteer)
- Any other relevant information- e.g. timescales involved
We will respond within one month of receiving your letter.
Please contact us if you wish to raise a concern about IJM UK’s handling of your personal information, or compliment what you think we have done well.
You also have the right to lodge a complaint directly with the Information Commissioner’s Office about how we manage your data https://ico.org.uk/concerns
We may update this policy to reflect changes to our information practices and to keep it up-to-date and relevant. If we make any material changes, we will notify you by email (sent to the latest email address we have on file for you) or by means of a notice on this site prior to the change becoming effective.
Please make sure you check this page regularly for the latest information on our privacy practices and to see what has changed.
PO Box 12251
T: 0203 405 9080